SMART® ICE solution framework

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SMART® ICE solution framework infused with our SMART® AI BOTs delivers:
  • One Stop Shop: Products, licenses, hosting, configuration, integration, support, and maintenance
  • Technologically superior solutions
  • Best-in-class CRM, service, sales, process, policy and marketing automation solutions
  • Seamless integrations to 3rd party applications and value add components
  • Pre-built integrations to social media and omni channel
    • Telephony, IVR, Email, Chat/Chatbot, SMS/Text, digital channels
  • World class hosting infrastructure

SMART® Solutions


The SMART® ICE: Proven and Tested Solution Builder

Our SMART® Solutions are built on our SMART® ICE (Intelligent Configuration Environment) Framework.

The SMART® ICE Framework is built using the next generation technologies infused with decades of our hands-on expertise in delivering hundreds of solutions across numerous business verticals. The SMART® ICE is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution.


The SMART® ICE at a glance

  • Architected to incorporate Secure, Modern, Adaptable, Responsive and Transactional (SMART) attributes at every stage of the application
  • Unique, capable, tested and proven solution development environment
  • Core components include but not limited to
    • Application set-up
    • User management (to set up roles, hierarchies and relationships)
    • User experience and navigation
    • Business rule engine
    • Workflow manager
    • Data manager
    • Communication manager
    • Unified integration framework
    • Business Intelligence
    • Report builder
    • capable of incorporating Artificial Intelligence (AI), Machine Learning (ML), Blockchain and the Internet of Things (IoT)
  • The best-in-class SOA (Service Oriented Architecture) based architecture built to incorporate any future technological advancements in a seamless, scaled and secured fashion
  • Includes over 300 value-add and integration components for faster, efficient and economical solutions
  • Provides configurable single, bi-directional, real-time and/or batch-mode integrations to internal/external systems such as
    • 3rd party address verification systems
    • Enterprise data solutions
    • Payment gateways
    • GIS
    • CTI
    • TEL
    • IVR
    • OCR
    • Signature pads
    • Finger print readers, etc

So, if you are looking for a one-stop solution that relieves you of all complexities of engaging with multiple technologies and vendors while ensuring zero% risk in solution implementation, contact us.

We will be happy to be a part of your truly future-ready digital transformation journey!