SMART® City Utilities
The SMART® Utilities solution is a comprehensive all-inclusive Citizen Service Center application that is
intended to provide the unique needs of utilities, such as electric, gas, water, and telecommunications.
Our best-in-class solution streamlines the customer interactions, improve operational efficiency, and enhance customer
satisfaction within the Utilities industry.
The SMART® Utilities Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution. SMART® Utilities is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services.
Key Features:
- Core functionality and features include but are not limited to:
- Dynamic Contact & Case Management
- Automated Workflow Management
- Advanced Queueing
- Skill based routing & assignment
- Advanced knowledgebase management
- Integrations to external systems & data sources
- Real-time information exchange & collaboration
- Omni-channel enablement
- Centralized database of customer information, including contact details, account history, billing information, and communication preferences.
- Access to up-to-date and comprehensive data.
- Integration with the billing systems for efficient billing processes, payment processing, and bill inquiry resolution.
- Comprehensive Self-service portal to view and pay bills, report outages, track usage, and update account information.
- Manage service orders for tasks and facilitate order tracking, scheduling, and completion.
- Engage with customers across various channels, ensuring a consistent customer experience.